At TheUltraFans.com, we strive to ensure that you are completely satisfied with your club shirts. If a product does not meet your expectations, we offer a fair, simple, and transparent return and refund process.
1. Eligibility for Returns
Return requests must be made within 14 days of receiving your order.
Items must be unused, undamaged, and in original packaging.
Customized or personalized items (e.g., custom prints or embroidery) are not eligible for return unless there is a manufacturing defect.
Items not meeting these conditions will not be accepted.
2. How to Request a Return
Contact our support team with your order number and reason for return via WhatsApp or email.
Pack the item securely in its original packaging, including all tags and accessories.
Ship the product back using a reliable courier service.
Once received and inspected, your refund will be processed.
3. Refunds
Refunds are issued to the original payment method within 5–7 business days after inspection.
Refund amounts may be adjusted if items show signs of use, damage, or missing parts.
4. Exchanges
Exchanges are available for size issues or defective items only.
Replacement items will be dispatched within 3–7 business days, depending on stock availability.
5. Defective or Damaged Items
Report defective or damaged items immediately upon delivery.
Photos or videos may be requested for verification.
Inspect packages upon delivery, especially for fragile items.
6. Non-Returnable Items
Used or damaged items
Items not in original condition or packaging
Items damaged due to misuse or negligence
Customized or personalized items (except for manufacturing defects)
7. Important Notes
Return shipping is the customer’s responsibility.
Requests made after 14 days from delivery will not be accepted.
Return shipping times may vary depending on courier service and location.
8. Contact & Store Details
📱 WhatsApp: +966 59 336 0374
📧 Email: moieezmirza107@gmail.com
🏠 Address: Jeddah Al Rihab, Jeddah, Kingdom of Saudi Arabia
Our team is available to help you with any return or refund requests, ensuring a smooth and reliable shopping experience.